Refund policy

Return Policy

1. Conditions for Return

• Returns are accepted within 14 days of delivery for eligible items.

• Items must be unused, in original packaging, and in resalable condition.

• Final sale items are non-returnable.

• For items that arrive incorrect, incomplete, or damaged (wrong model, missing quantity/accessories, torn/broken packaging, etc.), customers must notify us within 48 hours of receipt and provide photos or relevant documents to request a return/exchange.

2. Return Shipping & Fees

• For change-of-mind returns (no defect): the customer is responsible for return shipping costs and a 5% restocking fee applies.

• For defective/incorrect/short-shipped items reported within 48 hours: no restocking fee applies. Guidance on shipping responsibility will be provided by our customer care team.

3. Return Method & Location

• Customers can return products in person at our office/store or by post after obtaining a return authorization.

• Please contact us first before sending back any item to ensure smooth processing.

4. Contact Information

For comments, complaints, or return authorization, please contact our customer care via email: sale.antravina@gmail.com